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SOLD OUT TRAINERS TO LAUNCH ADVANCED CUSTOMER SERVICE TRAINING WORKSHOPS TO RUN THROUGHOUT DECEMBER
SOLD OUT TRAINERS TO LAUNCH ADVANCED CUSTOMER SERVICE TRAINING WORKSHOPS TO RUN THROUGHOUT DECEMBER
Sold Out Trainers are delighted to announce that we will be launching a brand new series of advanced customer service training workshops.The workshops will run on a number of dates throughout December
Milton Keynes,
Buckinghamshire,
United Kingdom
(prbd.net)
21/10/2010
Sold Out Trainers are delighted to announce that we will be launching a brand new series of advanced customer service training workshops. The workshops will run on a number of dates throughout December and delegates will have the opportunity to expand on customer service skills learnt through previous training with Sold Out Trainers.
The workshop is entitled “Making A Good Impression-Within A Second” and in it we will explore how the modern customer judges a product or service within a fraction of a second and how this speed is steadily increasing. In the 1980s and 1990s, for example, NLP authors claimed there was only 90 seconds to make a first impression. By the time of the new millennium, it was only 4 to 7 seconds. Malcolm Gladwell’s best-selling 2005 book Blink said that people made their first impressions within two seconds, while a recent BBC article quoted a study explaining that internet surfers form an impression “in one 20th of a second of viewing a webpage.” Clearly the importance of making an excellent first impression is rising too!
In our new and exciting customer service training workshop we show delegates how to start off on the right foot, every time when dealing with a customer. This innovative new workshop will allow participants to really polish and perfect skills learnt in previous customer service training with us. We will also look at how new technologies have affected customer service.
Founder of Sold Out Trainers and customer service training expert Debra Stevens says: “we need to look at how we can make the most of any personal contact with our customers and when they are using technology we must not take for granted that they are also having an emotional experience which affects their perception of our business and whether they buy from us again or not. More importantly are they damaging our reputation by spreading bad news or recommending us to others? Just as technology gives our customer access to millions of companies it also gives them the ability to spread any bad or good news a lot further.”
Sold Out Trainers have been delivering high quality customer service training for over 15 years and run corporate training sessions which are tailored to each organisation’s individual operations for superb results. We have delivered our innovative experiential customer service training workshops to prestigious clients the world over. “Making A Good Impression-Within A Second” has been designed for participants with prior experience of our own customer service training as we build on techniques learnt through our experiential customer service training programmes.
“Making A Good Impression-Within A Second” will run on four dates throughout December; Wednesday 1st, Wednesday 8th, Wednesday 22nd and Wednesday 29th. To book a place or find out more about Sold Out Trainers’ bespoke customer service training, contact:
• Sold Out Trainers 0800 6809083
About
Customer service training management development courses in Milton Keynes, Call 01908 673868. For more Information visit : http://www.customerservicetraining1.co.uk/
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