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CUSTOMER SERVICE TRAINING EXPERT TO GIVE PUBLIC TALK AT DE MONTFORT UNIVERSITY
CUSTOMER SERVICE TRAINING EXPERT TO GIVE PUBLIC TALK AT DE MONTFORT UNIVERSITY
Sold Out Trainers founder and customer service training expert Debra Stevens will be giving a public talk at the Business Faculty of De Montfort University in Leicester on Thursday 25th November.
Milton Keynes,
Buckinghamshire,
United Kingdom
(prbd.net)
21/10/2010
Sold Out Trainers founder and customer service training expert Debra Stevens will be giving a public talk at the Business Faculty of De Montfort University in Leicester on Thursday 25th November. Her talk, entitled “What Customers Today Really Want,” is designed to give business students an insight into the world of customer service and discuss what the modern customer wants in their dealings with any organisation. The talk will be open to the general public and is recommended for anyone who works in customer care or who has an interest in customer service training.
Debra says: “Despite huge changes in the way we conduct business over the last twenty years, customers still want the same things that they always did -it’s just they now have different ways of getting them and a lot more choice if they don’t get what they want. Customers still want a positive experience when they buy or use a service. They still have an emotional reaction with every interaction they have with a business, even if it is on the internet. The important thing is that we look at all of the contact we have with our customers and make sure it is brilliant. That is why proper customer service training is so important.”
With a lifetime’s experience of customer service, Debra has been working in customer service training for over 15 years now. A customer service training expert, she has even written a book called Brilliant Customer Service. Debra is passionate about improving customer care standards everywhere and her company, Sold Out Trainers, has delivered its high quality, experiential customer service training programmes to prestigious companies throughout the world. Debra is excited to be passing on her knowledge to the next generation and anyone else interested in customer service training at the university event next month.
Debra says: “Customers today are much more demanding than ever before. They want relevant and useful information on products and services, they want a positive experience in which they feel supported and valued in their contact with any organisation, they want good value for money and a quick and easy service with support on hand should it be required. This is what I will be putting across to students and the public at the event at DMU. It is also what Sold Out Trainers equips staff to do with practical skills and techniques in our customer service training.”
The talk at De Montfort University is open to the general public as well as students and all are welcome. “What Customers Today Really Want” will be held at 7pm on Thursday 25th of November in the Faculty of Business at DMU. Please contact DMU directly for tickets.
For more information regarding customer service training with Debra Stevens, contact Sold Out Trainers on 0800 6809083.
About
Customer service training management development courses in Milton Keynes, Call 01908 673868. For more Information visit : http://www.customerservicetraining1.co.uk/
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