| |
Newsroom /
Business
/
Advertising Or Marketing
/
SOLD OUT TRAINERS TO RUN A ONE-OFF CUSTOMER SERVICE TRAINING WORKSHOP IN DECEMBER
SOLD OUT TRAINERS TO RUN A ONE-OFF CUSTOMER SERVICE TRAINING WORKSHOP IN DECEMBER
Customer service training specialists Sold Out Trainers are delighted to announce that they will be holding a one-off customer service training workshop at the Marriot Hotel in Leicester in December.
Milton Keynes,
Buckinghamshire,
United Kingdom
(prbd.net)
21/10/2010
Customer service training specialists Sold Out Trainers are delighted to announce that they will be holding a one-off customer service training workshop at the Marriot Hotel in Leicester in December. This exciting new workshop, entitled “Keeping Your Customers,” is designed to show delegates the importance of retaining customers while equipping them with practical skills to be able to do so through improved customer service.
It can cost five times more to attract new customers than it does to keep our existing customers happy. Yet a staggering 68% of customers cut ties with a company because of the way they have been treated by a member of staff, while only 14% of customers leave because of the product or service. These eye-opening statistics show us why it is so important to invest in customer service training which enables us to retain our customer base and save money on having to advertise to pull in new customers to replace the ones we have lost due to poor customer care.
“Keeping Your Customers” has been designed for customer service staff, management and trainers who are interested in improving customer service standards at their company. The workshop will introduce real life techniques that bring tangible results. It is also the perfect introduction to customer service training with Sold Out Trainers, and those who attend will experience a taste of our high quality experiential customer service training which is beneficial to organisations large and small.
Sold Out Trainers founder and customer service training expert Debra Stevens says: “When we lose customers it is usually as a result of something that our staff have done wrong. This one day workshop looks at our attitude towards our customers and our perception of how they behave. It will certainly open the eyes of participants to the mistakes that they make in customer care.”
Sold Out Trainers has over 15 years’ experience in delivering high quality, experiential customer service training and has worked with prestigious organisations throughout the world. Its bespoke customer service training programmes have gained an excellent reputation in both the public and private sectors.
The “Keeping Your Customers” workshop will run from 10am until 4pm on Tuesday 14th December. To book a place, or to find out more about bespoke experiential customer service training for your organisation, contact:
• Sold Out Trainers 0800 6809083
For more Information visit : http://www.customerservicetraining1.co.uk/
About
Customer service training management development courses in Milton Keynes, Call 01908 673868. For more Information visit : http://www.customerservicetraining1.co.uk/
|