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The Jewellery Channel Survey Customer Needs & Respond To All Requirements From Discerning Customers
The Jewellery Channel Survey Customer Needs & Respond To All Requirements From Discerning Customers
The Jewellery Channel are keen to maintain their reputation as the UK’s leading distributor of high quality jewellery. The Company’s latest survey polls opinions, wishlists and more.
Hampton,
Middlesex,
United Kingdom
(prbd.net)
08/12/2010
Never happy to rest on their laurels, The Jewellery Channel has recently undertaken an extensive review of their customer feedback and needs, to ensure that they consistently deliver the best jewellery channel and online services to their customers.
The Jewellery Channel is currently available to over 20 million homes in the United Kingdom and their online presence at http://www.thejewellerychannel.tv currently receives over 1.7 million visitors annually.
Given such presence and jewellery market authority, The Jewellery Channel pride themselves in their superior customer service and the need to meet, if not exceed, the expectations of their many thousands of new and loyal customers.
The survey panelled the opinions of exiting customers in October 2010 and asked the following questions with their respective results:-
Would you buy jewellery from The Jewellery Channel again?
• 96% of Customers say they would buy again from The Jewellery Channel.
Would you refer The Jewellery Channel to friends?
• 95% of Customers say they would refer a friend to The Jewellery Channel.
How many customers would say they are very satisfied with The Jewellery Channel?
• 93% of Customers say they are very satisfied with The Jewellery Channel.
The results are highly encouraging and The Jewellery Channel will continue to work with these results to improve their positioning as the UK’s leading jewellery channel and online site.
ABOUT THE JEWELLERY CHANNEL
The Jewellery Channel (TJC) UK is part of a Jewellery conglomerate that manufactures and handcrafts many of the products sold on its TV networks, hence cutting out the “middleman” in attempts to undercut highstreet prices and making the luxury Jewellery very affordable. TJC is based in Hampton Hill (Middlesex) studios and has a sister channel in the United States.
The channel was launched on 4th April 2006 and has been growing ever since. The Channel sells through its website, http://www.thejewellerychannel.tv and can boast of a personal shopping service that offers friendly and professional advice to ensure that customers get the most out of their Jewellery shopping experience.
TJC (UK) sells the world’s widest variety of gemstones, and is part of the only 8 site-holders to the “Tanzanite One” mine. In addition to commonly available gemstones, TJC also sells its own exclusive brands of Jewellery including Iliana (18 carat Gold), Rhapsody (950 Platinum) and gemstone studded jewellery.
TJC (UK) prides itself in its dedicated and knowledgeable employees and maintains several hundred thousands of active customers in its database. Plus, TJC also broadcast to more than 20 Million Homes in the UK and Republic of Ireland and it’s affiliated to The British Jewellers Association (BJA), The Jewellers Board of Trade, International Colored Gemstone Association and Thai Gem & Jewelry Traders Association.
Notes to Editors
• TJC (UK) is on air daily 6am – 2 am on Sky 650, Freeview Channel 31 From 6am till 12pm, Virgin Media 153 From 6am Till 12pm, Freesat 815 6am Till 2am and online at http://www.thejewellerychannel.tv
• TJC (UK) is affiliated to the British Jewellers Association, The Jewellers Board of Trade, International Colored Gemstone Association and Thai Gem & Jewelry Traders Association
• TJC (UK) is part of the only 8 site-holders to the “Tanzanite One” mine
CONTACT
The Jewellery Channel Limited
Customer Care
PO Box 275
Hampton
Middlesex
TW12 1XB
Tel: 0844 375 4444
Contactus@tjc.co.uk
http://www.thejewellerychannel.tv
About
ABOUT THE JEWELLERY CHANNEL
The Jewellery Channel (TJC) UK is part of a Jewellery conglomerate that manufactures and handcrafts many of the products sold on its TV networks, hence cutting out the “middleman” in attempts to undercut highstreet prices and making the luxury Jewellery very affordable. TJC is based in Hampton Hill (Middlesex) studios and has a sister channel in the United States.
The channel was launched on 4th April 2006 and has been growing ever since. The Channel sells throu
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