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The Jewellery Channel Reviews Customer Feedback To Continually Improve Web & TV Jewellery Sale
The Jewellery Channel Reviews Customer Feedback To Continually Improve Web & TV Jewellery Sale
The Jewellery Channel reviews feedback from customers and continues to work to guarantee continued customer satisfaction.
Hampton,
Middlesex,
United Kingdom
(prbd.net)
23/02/2011
As part of their ongoing campaign to become the United Kingdom’s favourite destination for consumers to buy jewellery through both television and online channels, The Jewellery Channel reviews feedback to date.
Findings from The Jewellery Channel reviews have found that many find the prospect of buying jewellery online somewhat of a daunting prospect, as they may not always be clear of their rights to return any items that do nor meet their discerning tastes.
The Jewellery Channel http://www.thejewellerychannel.tv have responded by providing an Assurance to all customers that allows them to return any items within 30 days as long as the jewellery item is unused. This Assurance falls within the Distance Selling Regulations and protects the customer in the event that they are not fully content with the jewellery item. Full Terms & Conditions have been made available online to reassure customers.
Further findings from The Jewellery Channel reviews also found that online shoppers as a whole wanted complete reassurance with respect to security when shopping online. The Jewellery Channel http://www.thejewellerychannel.tv has again responded by reassuring customers that all transactions online are carried out through a secure shopping platform. TJC’s website also requires registration and subsequent login by first time and repeat customers looking to buy jewellery online.
A final finding from The Jewellery Channel reviews has been that many online shoppers are deterred from making online jewellery purchases from jewellery websites that do not provide adequate contact details. The Jewellery Channel have again responded to this point by making available full contact details of their dedicated Customer Services teams to include telephone numbers, full address, online forms and emails to accommodate all preferences.
The Jewellery Channel is committed to improving their service and as part of this process will continue to carry out customer reviews, seek feedback and poll the opinions of their customers.
One particular area of focus is to canvas their customers as to which products they would like to see added to The Jewellery Channel’s existing range of jewellery styles that include Iliana, J Francis, Rhapsody and Rachel Galley designs. These designs can be seen in numerous finished jewellery items including white gold, gold and silver rings, earrings, necklaces, pendants, bracelets, chains, bangles, wedding and engagement rings.
ABOUT THE JEWELLERY CHANNEL REVIEWS
The Jewellery Channel (TJC) UK is part of a Jewellery conglomerate that manufactures and handcrafts many of the products sold on its TV networks, hence cutting out the “middleman” in attempts to undercut highstreet prices and making the luxury Jewellery very affordable. TJC is based in Hampton Hill (Middlesex) studios and has a sister channel in the United States.
The channel was launched on 4th April 2006 and has been growing ever since. The Channel sells through its website, http://www.thejewellerychannel.tv and can boast of a personal shopping service that offers friendly and professional advice to ensure that customers get the most out of their Jewellery shopping experience.
TJC (UK) sells the world’s widest variety of gemstones, and is part of the only 8 site-holders to the “Tanzanite One” mine. In addition to commonly available gemstones, TJC also sells its own exclusive brands of Jewellery including Iliana (18 carat Gold), Rhapsody (950 Platinum) and gemstone studded jewellery.
TJC (UK) prides itself in its dedicated and knowledgeable employees and maintains several hundred thousands of active customers in its database. Plus, TJC also broadcast to more than 20 Million Homes in the UK and Republic of Ireland and it’s affiliated to The British Jewellers Association (BJA), The Jewellers Board of Trade, International Colored Gemstone Association and Thai Gem & Jewelry Traders Association.
Notes to Editors
• TJC (UK) is on air daily 6am – 2 am on Sky 650, Freeview Channel 31 From 6am till 12pm, Virgin Media 153 From 6am Till 12pm, Freesat 815 6am Till 2am and online at http://www.thejewellerychannel.tv
• TJC (UK) is affiliated to the British Jewellers Association, The Jewellers Board of Trade, International Colored Gemstone Association and Thai Gem & Jewelry Traders Association
• TJC (UK) is part of the only 8 site-holders to the “Tanzanite One” mine
CONTACT
The Jewellery Channel Limited
Customer Care
PO Box 275
Hampton
Middlesex
TW12 1XB
Tel: 0844 375 4444
Contactus@tjc.co.uk
http://www.thejewellerychannel.tv
About
ABOUT THE JEWELLERY CHANNEL
The Jewellery Channel (TJC) UK is part of a Jewellery conglomerate that manufactures and handcrafts many of the products sold on its TV networks, hence cutting out the “middleman” in attempts to undercut highstreet prices and making the luxury Jewellery very affordable. TJC is based in Hampton Hill (Middlesex) studios and has a sister channel in the United States.
The channel was launched on 4th April 2006 and has been growing ever since. The Channel sells throu
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