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Direct Fireplaces.com Astonishes its Clients with an Irrefutable Customer Service
Direct Fireplaces.com Astonishes its Clients with an Irrefutable Customer Service
Adulations for a great customer service pour in for Direct Fireplaces establishing them as reliable and staunch providers of impeccable range of fireplaces and fireplace accessories in Cheshire, UK.
Stockport,
Cheshire,
United Kingdom
(prbd.net)
25/05/2011
Stockport, Cheshire May 24, 2011 - Whether it is a cast iron fireplace, limestone, marble or wooden fireplace, Victorian fireplace or a range of in-vogue electric fires or gas fires, if the purchase and delivery is attentively handled and delivered to your door, you might expect it to be by the humble and professional staff of Direct Fireplaces, located in Stockport, Cheshire (UK). They delve in supplying some of the earnest quality fireplace products at best market prices and pride on their USP of incredibly proficient customer service. Loads of clients take their time to fill in the staff with heartfelt praises on customer service that can set an apt example for any business or service out there.
“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong,” said the famous Donald Porter once. This has been a true analogy in the case of a seemingly critical situation handled by experts at Direct Fireplaces. “The arch part of the Madrid Limestone fireplace I ordered was broken and on calling Direct Fireplace I was asked to accept it from the dispatch company as damaged; I was very against this idea, but they managed to assure me that it will be sorted out from their end within 48 hrs,” says a client, Mr. Sephton. “They kept their word and now I have the perfect cozy addition to my room with the flawless replacement I received within 2 days.”
This goes so beyond one’s imagination on the way the staff in the company handles the purchase and delivery, that customers even start writing testimonials before they get the delivery, on how patiently and professionally client queries were handled by some of the most diligent in-house staff. A certain Mrs. Joan Whitehouse compliments the staff that handled her order over the telephone and gave a good first impression. This was followed by prompt confirmations of dispatch of the order and when the delivery was delayed she was confronted in the most humble manner with two other staffs who were “very helpful, pleasant and professional,” in the words of Joan.
“Customer service is so important and good customer service gives the customer confidence in the company they are buying from and Ben and Terry certainly represented Direct Fireplaces Company excellently,” she comments.
It is certainly evident from the series of bona fide praises received every other day by Direct Fireplaces that it has occupied a favorable place in the hearts of many of its valuable clients.
About Direct-Fireplaces.com:
Direct-Fireplaces.com is a Cheshire-based retailer for fireplaces of varied kinds apt for both modern and traditional home décor settings. They deal with state-of-the-art victorian fireplaces ( http://www.direct-fireplaces.com ), limestone and marble fireplaces, cast-iron fireplaces. They also are popular retailers of gas fires and electric fires.
For more info please visit: http://www.direct-fireplaces.com
About
Direct-Fireplaces.com is a Cheshire-based retailer for fireplaces of varied kinds apt for both modern and traditional home décor settings. They deal with state-of-the-art Victorian fireplaces, limestone and marble fireplaces, cast-iron fireplaces. They also are popular retailers of gas fires and electric fires. For more info please visit: http://www.direct-fireplaces.com
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