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Online Ticketing System for IT Projects
Online Ticketing System for IT Projects
At SPEC INDIA we sincerely believe in thorough, concrete and clear communication for any project that we undertake. Taking the same philosophy forward, SPEC INDIA created an excellent web based Online ticketing system. A salient feature of this web based application is that it allows managing and monitoring Service Level Agreements (SLA) in a very intuitive manner.
Ahmedabad,
Gujarat,
India
(prbd.net)
28/08/2011
At SPEC INDIA we sincerely believe in thorough, concrete and clear communication for any project that we undertake. Taking the same philosophy forward, SPEC INDIA created an excellent web based Online ticketing system. A salient feature of this web based application is that it allows managing and monitoring Service Level Agreements (SLA) in a very intuitive manner.
A web based application, created in Microsoft Technologies, that allows users to create tickets online, sends email notification of tickets posted, allows users to post and review ticket status for tickets, generate various MIS on tickets.
Some of the key features:
1. Manage multiple companies
2. Create a Helpdesk request
3. Categorize requests based on application, priority, and category
4. Automatic email notification
5. Keeps communication history
6. Change/Release Management
7. Ability to Mass copy and update
8. Automatic Escalation based on SLA matrix
9. User defined security
10. Generate reports
Some of the benefits:
1. Capture entire support life cycle
2. Easy deployment
3. Easy ticket tracking and analysis
4. Quickly diagnose and resolve issues
This application has been developed using Microsoft technologies like
1. ASP.NET
2. C#
3. AJAX
4. Java Script
5. SQL Server 2005
SPEC INDIA is in the process of creating a new browser based Rich Internet Application (RIA) of this Online Ticketing system in Microsoft Silverlight technology, which shall provide an even more rich and intuitive interface for the users of the applications
SPEC INDIA http://www.spec-india.com/ is an ISO 9001:2008 software solutions company based in Ahmedabad, India. Our company has established competencies in custom software development, Iphone Application Development, iphone/ ipad Application Development, Mobile Application Development, Dot Net Application development, Sales Force Automation / Sales Force Management systems Application and IT Outsourcing Services.
Our expertise in complete Sales Force Automation, Social networking, Game Development, Enterprise application development and Utility App Development that meets business and modern advance mobile people needs. For more detail please visit http://www.spec-india.com/
About
SPEC INDIA http://www.spec-india.com/ is an ISO 9001:2008 software solutions company based in Ahmedabad, India. Our company has established competencies in custom software development, .NET based enterprise application development, Windows Mobile based solutions, ASP.NET based web applications with SQL Server or Oracle as backend, DOT NET based web services and created DOT NET based SOA, Iphone Application Development, iphone/ ipad Application Development, Mobile Application Development, Dot Ne
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