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Effective Communication Is The Backbone Of Successful Outsourcing To A Virtual Employee
Effective Communication Is The Backbone Of Successful Outsourcing To A Virtual Employee
The number one factor that derails any outsourcing process is faulty communication between a client and their outsourcing partner.
London,
England,
United Kingdom
(prbd.net)
03/03/2012
The number one factor that derails any outsourcing process (aside from the wrong choice of the vendor) is faulty communication between a client and their outsourcing partner – irrespective of whether the latter is a freelancer or a dedicated employee. While communication glitches with the average freelancer is a given, they should never occur with a dedicated employee, because that would mean not optimizing what can be a very successful outsourcing model. In short, effective communication between client-vendor or client-remote employee is absolutely crucial for the success of any outsourcing venture.
Effective communication is essential in all its forms – verbal and written. So this means that first communicating effectively with the service provider chosen by you, letting them know in clear terms the kind of remote employee you are looking for; their domain expertise; educational qualifications; and their professional experience. This, in turn, will lead to you getting what can almost be described as a 'customised' virtual employee, who is most suited to work on your outsourced task.
The second level of communication concerns directly with your remote employee. The quality and the quantity, both are equally important in determining the end result. Long distance management does call for some dexterity in infusing the working association with sufficient clarity, motivation and sheer feel-good factor to enable the virtual employee transcend the perceived differences of space and time.
So, what are the measures to ensure that a strong and effective communication takes place between you and your remote employee?
1.Avoid ambiguity in any form. Remember, verbal communication can easily get warped due to many factors – bad telephone line connection, hard-to-understand accents, terms and phrases that are peculiar to the respective countries and so on. Make it a point to back up any verbal instructions with a written copy as well – emails, Skype chat, whatever works best.
2.Set aside a time in the day or the week to have a one-on-one time with the newest long-distance member of your team. Established vendors like VirtualEmployee.com have advanced communication technology like video conferencing in place to further enhance the interaction between a client and their remote worker. This interaction in 'real' time and when both parties can actually see each other, even though from across a large screen, can really enrich a working relationship, assist in quick resolution of issues and save time wasted in exchanging emails.
3.Giving regular feedback is yet another form of communication that is equally, if not more, important. Overcoming the time zone differences is challenging enough but not entirely impossible. Complex software development work like coding or PHP development require constant feedback from the client's end to avoid a build-up of mistakes and glitches. Feedback works to reinforce the correct behaviour (in terms of task execution and completion) while discouraging a faulty approach.
4.Quick responses from the client's side. The value of a prompt response (unless a genuine reason makes it difficult) cannot be undermined. It makes the virtual employee feel that they are a valuable part of the client's team instead of some remote employee working halfway across the globe. It also prevents a pile-up of unanswered emails and messages, creating a bottleneck that becomes hard to maneuver around.
If these factors are kept in mind then a major part of the outsourcing process has become easy.
About
VirtualEmployee.com is a USA based Outsourcing company with delivery offices located in India. By hiring our expert virtual employees, one receives distinguished and talented professionals at significantly low cost. Comparing to USA based providers, we are highly cost effective and the price starts from $895 a month for full time professionals in every field With VirtualEmployee.com you can outsource to India any office work in any field for $895/£495/ €645 a month (Typical Cost). From speciali
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